Frequently Asked Questions
Do you have a showroom location where we can see the goods?
Come visit to our showroom at The Grandstand, 200 Turf club Road #03-07, Singapore 287994. Most items are on display. We are open Tuesday to Saturday from 10am to 7pm.
Shipment, Product Pricing, Warranty
How soon will the shipment arrive?
If you have chosen for us to deliver your goods, you can expect to receive your goods delivered to you within 14 days from the day of order unless otherwise specified in our website. Customised items will show the estimated time of arrival on the individual listing.
What is the warranty period of the products purchased?
There will be 12 months warranty on our products, warranty will be on manufacturing defect and not against wear and tear. Warranty is not applicable for As-is condition items.
How much is the delivery fee?
We charge a nominal S$50 delivery fees for purchases below S$300. We are happy to deliver for free for purchases above S$300. Check for more details on surcharges or timing.
Is self-collection possible?
For self-collection, please let us know the date and time convenient for you to collect your item/items. We will get your item/items ready for pick up. Self collection location is dependent on the item, please contact us for further information.
What about assembly & GST?
Assembly is provided for free, GST is included in the price of products. As such our product price is inclusive of GST, assembly and delivery (for purchases above S$300, delivery fee of S$50 is applicable for less than S$300 purchase).
What kind of payment do you accept?
We accept credit card payments through Paypal. We accept Visa, Master, Discover and American Express. We also accept cheques on furniture orders.
Do you accept Cash on Delivery?
At this moment we do not provide Cash On Delivery service.
Are the prices listed in the web in US$ or S$?
They are in Singapore $.
What is your cancellation/refund/return policy?
Return the unassembled item in their original packaging within 14 days, together with your receipt for either an exchange or a full store credit. Store credit will be issued in the form of voucher to be emailed to you for use in our online store. There will be restocking fees applied for requests on store credit to cover for initial delivery costs and other incidental costs, if any. Restocking fees vary from S$20 for small items to S$120 for big furniture. Only regular priced items (excluding customised orders) may be exchanged or returned for store credit.
Processing of Return or Store Credit Request
Write to us at firstname.lastname@example.org to arrange an appointment for the item to be returned to us at our warehouse: Blk 512 Chai Chee Lane #04-10, S469028. Once we receive your return, your exchange or store credit processing will commence.
Can you pick up an item that we want to return for an exchange/store credit?
Our delivery team can pick up a returned item. However, there will be a pickup and delivery fee that we need to pass on to customers. For defective items however, we will pick up and replace free of charge.
Do you offer gift cards or vouchers?
Yes we do, purchase gift cards/vouchers for your loved ones here: https://www.nookandcranny.com/products/gift-card
An email with gift code voucher will be sent via email to you, your friend and loved ones may use the voucher code for redemption on purchases in our store.
Types of Furniture
Do you have sustainable furniture?
Sustainable furniture includes using materials that are better for our planet. These materials may be recycled or re-purposed like MDF.
Sustainable furniture can also be made from a material that is easily renewable. Bamboo, Eucalyptus, Meranti, Fir, Pine, Ash and Acacia wood grows easily and can be replaced very quickly, so it can be used as a renewable resource.
Here are some of our furniture that uses sustainable materials.
High Quality MDF:
- Storm Dining Table
- Glimps Extendable Dining Table
- Pilar Round Dining Table
- Denise Dining & Coffee Tables
- Seth Dining Table
- City Collection
- Seattle Collection
- All Nook & Cranny Sofa structure
- Elias Outdoor Collection
- Josefine Outdoor Collection
- Jagger Dining Table
- Vintage Side Tables
Do you have Vegan Leather options?
Vegan Leather are not derived from animal. We have a variety of chairs that are made of vegan leather with very realistic leather grain texture.
- Bon Lounge Chair
- Feston Lounge Chair
- Benson Dining Chair
- Brit Dining Chair
Are your furniture Formaldahyde-Free?
Yes. All of our furniture are Formaldahyde-free.
Do you sell mattresses and beds?
Yes. We have a King Koil gallery in our showroom at The Grandstand with 12 different types of mattresses with Luxury and Hotel Collection. Theres more than 40 different types of headboard and colours to choose from.
Do you sell European size mattresses and beds?
Yes. Our King Koil beds and mattresses can be customised to European, Australian, Uk and other sizes. Visit our store to see which size suits you.
Do you have home decor and accessories?
Yes. Most of the home decor accessories are available in-store only. There are also larger home decor items available in our online store.