Frequently Asked Questions

About us

Do you have a showroom location where we can see the goods?
Come visit to our Showroom warehouse at 39 Changi South Ave 2 #02-02, Singapore 486352.  Most items are on display. Our warehouse is open for public on Tuesday to Saturday from 11am to 8pm.  

We are also located at The Grandstand, 200 Turf Club Rd, #01-11 that has a smaller collection on show with mainly sofa, outdoor furniture and accessories.  We are open on Tuesday to Saturday from 11am to 8pm.   

Shipment, Product Pricing, Warranty 

How soon will the shipment arrive?

If you have chosen for us to deliver your goods, you can expect to receive your goods delivered to you within 14 days from the day of order unless otherwise specified in our website. Customised items will show the estimated time of arrival on the individual listing.

What is the warranty period of the products purchased?
Warranty on manufacturing defect is 12 months.  

How much is the delivery fee?  
We charge a nominal S$50 delivery fees for purchases below S$300.  We are happy to deliver for free for purchases above S$300.  Check for more details on surcharges or timing

Is self-collection possible?
For self-collection, please let us know the date and time convenient for you to collect your item/items. We will get your item/items ready for pick up and you can collect it at our Changi warehouse at 39 Changi South Ave 2, #02-02, Singapore 486352. (Self collection is not available at Grandstand showroom.)

What about assembly & GST?

Assembly is provided for free, GST is included in the price of products.  As such our product price is inclusive of GST, assembly and delivery (for purchases above S$300, delivery fee of S$50 is applicable for less than S$300 purchase). 

Payment
What kind of payment do you accept?
We accept credit card payments through Paypal.  We accept Visa, Master, Discover and American Express.  We also accept cheques on furniture orders in our warehouse.  As we are an online retailer, we do not accept cash or nets in our warehouse location.   

Do you accept Cash on Delivery?
At this moment we do not provide Cash On Delivery service. 

Are the prices listed in the web in US$ or S$?
They are in Singapore $.

Refund

What is your cancellation/refund/return policy?
Return the unassembled item in their original packaging within 14 days, together with your receipt for either an exchange or a full store credit. Store credit will be issued in the form of voucher to be emailed to you for use in our online store. There will be restocking fees applied for requests on store credit to cover for initial delivery costs and other incidental costs, if any. Restocking fees vary from S$20 for small items to S$120 for big furniture. Only regular priced items (excluding customised orders) may be exchanged or returned for store credit. 


Processing of Return or Store Credit Request
Write to us at cs@nookandcranny.com to arrange an appointment for the item to be returned to us at our warehouse: 39 Changi South Ave 2 #02-02, Singapore 486352. Once we receive your return, your exchange or store credit processing will commence. 

Can you pick up an item that we want to return for an exchange/store credit?
Our delivery team can pick up a returned item.  However, there will be a pickup and delivery fee that we need to pass on to customers.  For defective items however, we will pick up and replace free of charge.    

Gift Card/Voucher 
Do you offer gift cards or vouchers?
Yes we do, purchase gift cards/vouchers for your loved ones here: https://www.nookandcranny.com/products/gift-card

An email with gift code voucher will be sent via email to you, your friend and loved ones may use the voucher code for redemption on purchases in our store. 

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★Reviews

Let customers speak for us

377 reviews
75%
(282)
19%
(70)
5%
(18)
1%
(4)
1%
(3)
Seattle Mirror + Seattle Desk
ASHER BOOKSHELF!
Beautiful Chinese Antiques
Nice and of good quality
Went to their lovely outlet at Pasarbella
Thank you for your kind review! It's been a pleasure serving you!